SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Skin Care Bars - The Best Eco Skin Products (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://skincarebars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good quality, arrived very fast
I loved it, i thought it would be a little bigger, it smells really good, i don't try it yet, it'll be a good gift. Thank you
I washed their head twice. I like it very much. Washes very well, i do not know that they stuffed that foams very much from the nekolkami of their touches :)), washed off quickly to the creak. Does not dry, at least immediately after washing without balm my hair did not look dry as after normal shampoos. The smell of the soap itself is pleasant, but neither when washing nor after i do not feel it, that i also consider a plus.;) I'll write an update through my friends.
I didn't get anything. The track was not tracked. The store repeatedly extended the waiting time, himself wrote that the customs unfolded the order-it is unclear why. That's criminal in shampoo. And the seller himself offered to open a dispute. So, i can not say anything about the quality of the goods. Huge appreciation to the seller for the attention, and support.
Everything is fine, everyone is happy) i have been using shampoos for the second year and very satisfied! Thank you and recommend!
I came to sdecom straight to the house, and by the way i live in a clearing ...... not in the city ..... Foams perfectly! The head is washed perfectly! I will take more because i am very sympathetic to eco-friendly packaging and the goods themselves. By the way, in real life the jar is more than in the picture. I'm happy
Fully corresponds to the description.
The goods did not come, the money was returned.