SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Skin Care Bars - The Best Eco Skin Products (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://skincarebars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, good smell,
Vypadá pěkně, ale strašně smrdí…
ok
Shampoo came in time, i have a light green with a wonderful smell of green tea, came with a box, until i used it)
Came weeks for 3. smells nice, there is a cinnamon wand. Was wrapped inside in plastic film.
Great
I tried to wash my head, the feeling is very pleasant, it foams well, it is easy to wash off
My hair wasn't damaged. I did not notice that they were more beautiful or less fat than before... Bof. I like the principle of solid shampoo but that's it.
Really good foaming, in terms of economy, i can not say anything yet-soap once with balm after application... The main thing is that as shampoo washes. And it came very quickly to hmao.
Have to try it
lovely product !!,very slow shipping
It leaves hair great, makes a lot of foam and smells very good, i definitely recommend it.
The order was 27 days. Put it in the mailbox. I ordered 2 pieces. Green tea and mint. The packaging is intact, not wrinkled. I liked the smell, especially in shampoo with green tea. Not yet used.
Works fantastic my hole family use this shampoo soap
This product works fantastic
I had ordered one before and thought I'd want more thats why i ordered again but soon regretted it because it burnt my skin! I wonder what acid is included in the ingredients which they havent mentioned. I wont use these two. Not recommended.
Good soap, smells super!!!
Delivery to the rostov region 22 days. As always-class
I will see after trying
It was a month
It's very nice, it produces a lot of foam, that r is ulta creamy, clean well, it will last a lot longer than a conventional shampoo bottle, which is cheap.
Great very good
It makes a lot of foam, very happy
It came quickly, the box is more than i thought
I bought the cinnamon one, red and i got the mint one, i don't like the smell at all, too bad they're wrong about shipping.. It makes a lot of foam and the hair looks good. He came in a couple of days past the deadline.