SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Skin Care Bars - The Best Eco Skin Products (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://skincarebars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent shampoo, but walked for a long time. Already ordered)) in advance) an excellent ecological alternative!
parfait
Everything ok
Shampoo super! Smells are very pleasant! Probably except cinnamon, very strong. I ordered 26 pieces at once for gifts. Some jars crumpled, this is certainly not very nice, but i will not reduce the rating. The parcel went long enough. The store is responsive!
I liked everything
It takes time to arrive
Delivery month to moscow. All as in the picture)
It came in two months mylko! No tracking. It smells nice, the box was wrinkled a little, but i took it for myself, not for a gift, so it's not scary. I will try a new shampoo))
Smells very tasty. But i do not feel this smell on my hair. Hair washes well, but soap with balm. Delivery to krasnoyarsk just over a month
I ordered such that there was a box then for the same shampoos, but without a case. It is convenient to take on the road, especially when only hand luggage. My body and head, the hair is good. The smell is certainly harsh, but i took it so for the sample "honey". The lid is screwed.
It came in a month, but thank you for coming
I would remove the plastic from inside the box
Really good. Smells great. Especially Honig smells ravishing
Thank you .
Long
It was 4 months!!!
Three good
They look good. I will try them and then write again.
Seems to work great!
They have arrived on time and, although i have not tried them, they look very good. As soon as i try, i'll add comments.
Leaves hair very clean and shiny. It makes a lot of foam. It's very practical to take you on a trip, as it comes with that tin case.
Thank you! Looks good, smell nice! I recommend! Looks great and smells
Long went. Even the dispute opened, got through
Super shampoo
The parcel came about a month later. Beautiful box, smells delicious.